Privacy Policy

1. Introduction and Overview

Welcome to Ovom Care. Protecting your privacy and personal data is a top priority for us. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through Ovom Care's services, including our website, mobile app, and any other services we provide (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this privacy policy.Ovom Care, with its registered office located at Max-Urich-Straße 3, 13355 Berlin, Germany, is the data controller responsible for your information under this policy. We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant privacy laws in protecting your personal data.This policy applies to information we collect from you directly, information we generate about you in the course of our relationship, and information we obtain from third-party sources. We use this information to provide and improve our services, to communicate with you, and to support our internal analytics and administrative functions.Your trust is important to us, so we strive to be transparent about our data practices. This document details the types of information we collect, how we use it, the circumstances under which we may share it with third parties, and your rights regarding your personal data.For any questions or concerns about this policy or your data, please contact our Data Protection Officer at

2. Who We Are

Ovom Care, your trusted AI fertility partner, is dedicated to revolutionizing fertility treatments using advanced technology. As the data controller, we're responsible for managing your personal data with the utmost care. Our Data Protection Officer (DPO), ready to address any concerns or queries, ensures our practices comply with the GDPR and other relevant data protection laws. Our commitment extends beyond treatments, focusing on safeguarding your privacy rights and maintaining transparency in our data handling processes. For more details or inquiries, please reach out to our DPO via the contact information provided in our policy.

3. General Data Processing Overview

Before engaging with our Services, we urge you to review our Privacy Policy thoroughly. Utilizing Ovom Care's services, including our patient app and fertility assessments, requires your consent to process the personal health data you share with us voluntarily. This data is crucial for providing personalized healthcare and fertility advice. This section offers a high-level overview of our data processing activities to ensure transparency and inform you of how we handle your data across our Services.For comprehensive details on our data processing activities, we recommend reading the subsequent sections, which cover:

- Our Cookies & Tracking Policy (Section 4)
- Data Storage Locations (Section 5)
- Disclosure of Your Personal Data (Section 6)
- Our Retention Policy (Section 7)
- Your Rights as a Data Subject (Section 8)
- International Data Protection (Section 9)
- Changes to This Policy (Section 10)

We collect personal data directly from you through various interactions such as form submissions on our website, service registration, medical consultations, and through our patient app. This includes, but is not limited to, your name, contact details, medical history, and health insurance information.During your use of our Services, we also gather data automatically, including usage data like device information and analytics data such as IP addresses and interaction details. This information helps us improve our Services and personalize your care.If you are providing data on behalf of someone else, ensure you have their explicit consent. All references to "your data" include information you provide about others.

4. Cookies & Tracking Policy

At Ovom Care, we prioritize your privacy and transparency in how we collect and use data. Our website employs cookies and similar technologies (including pixels and web beacons) to enhance user experience, analyze website performance, and improve our services. These technologies help us understand user behavior, tailor our communications, and measure the effectiveness of our marketing efforts.

What Are Cookies?
Cookies are small text files stored on your device (PC, tablet, or smartphone) when you visit our website. They record information about your navigation, preferences, and enable us to make subsequent visits more personalized and efficient.Types of Cookies We Use:Essential Cookies: Necessary for the website to function and cannot be switched off. They are set in response to actions made by you, such as setting your privacy preferences or filling in forms.Analytics and Performance Cookies: Collect information about how you use our website, which pages you visited, and which links you clicked on. All data is aggregated and anonymized.Functionality Cookies: Allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Your Choices and Controls:
You have control over your cookie settings and can choose to enable or disable cookies (except for essential cookies) through our Cookie Preference Center or your browser settings. Please note, disabling cookies may affect the functionality of the website and the services we are able to offer.

Cookie-less Tracking:
In addition to cookies, we utilize cookie-less technologies to gauge the effectiveness of our marketing campaigns. This involves analyzing data that your browser shares, such as ad clicks leading to our services, without using cookies, ensuring no personal identification.

Consent for Cookies:
Where required by law, we will obtain your consent before using cookies or similar technologies. If you have consented, you may withdraw your consent at any time by updating your preferences.For any questions or concerns regarding our use of cookies and tracking technologies, please contact us at

5. Where We Store Your Personal Data

Ovom Care values the privacy and security of our patients' and employees' personal data. All personal data collected is stored within the European Union, utilizing the robust and secure infrastructure of the Google Cloud Platform. This approach ensures that data storage complies with the stringent data protection regulations of the European Union.

To maintain the highest level of data security, we employ Transport Layer Security (TLS) encryption for data in transit, ensuring that sensitive information is securely transmitted between your browser and our services. We are committed to adhering to the GDPR requirements for data processing, including those concerning data transfer outside the EU, by ensuring any such transfers meet the necessary safeguards and legal frameworks.

For more detailed information on our data storage practices and the specific safeguards we apply to protect your personal data, please feel free to reach out to us.

6. Disclosure of Personal Data

6.1 Technical Service Providers
We collaborate with technical service providers to operate and maintain our services. These providers act as our processors under a strict data processing agreement. For a comprehensive list of third-party processors, please visit our service providers page. Service providers outside the European Economic Area (EEA) are utilized with appropriate safeguards to protect your rights.

6.2 Business Transactions
Your personal data may be disclosed to prospective sellers or buyers if we're involved in a sale or purchase of business assets.

6.3 Company Acquisition
In the event of an acquisition by a third party, user personal data may be among the transferred assets.

6.4 Legal Requirements
We may need to share your personal data in compliance with EU or Member State laws.

6.5 Clinical Trials and Research
With your explicit consent, we may share your data with organizations conducting clinical trials or research.

7. Retention of Personal Data

Ovom Care retains personal data only as necessary or as required by law, adhering to the principles of data minimization and purpose limitation. Specific retention periods are outlined in each respective processing activity detailed in section 3. Access to personal data is restricted to those who need it for the specified purpose(s). Once the necessity for data processing ceases, we securely store certain data to meet statutory obligations or for business needs, such as for establishing, exercising, or defending against legal claims. Accounting data is retained following commercial and tax law requirements. Post-Market-Surveillance and other health data related to our services are kept in line with medical device law and our business needs. Data no longer necessary is either irreversibly anonymized or securely erased.

8. Rights of Data Subjects

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have various rights concerning your personal data. We are committed to upholding these rights and facilitating their exercise. Below, we outline your rights as a data subject:

1. Verification: To ensure the security of your personal data and prevent unauthorized access, we may need to verify your identity before processing certain requests. This may involve confirming details associated with your account or requesting additional identification documents.

2. Right to Access: You have the right to access the personal data we hold about you. This includes information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed.

3. Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we rectify or update it. We will promptly correct any inaccuracies to ensure the data we hold is accurate and up to date.

4. Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the erasure of your personal data. This right applies when the data is no longer necessary for the purposes for which it was collected, if you withdraw your consent and there is no other legal basis for processing, or if the data has been unlawfully processed.

5. Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain conditions. This right may be exercised when you contest the accuracy of the data, the processing is unlawful but you oppose erasure, or when we no longer need the data but you require it for the establishment, exercise, or defense of legal claims.

6. Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit this data to another controller where technically feasible. This right applies to personal data processed based on your consent or for the performance of a contract.

7. Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as where the processing is based on legitimate interests or for direct marketing purposes. We will cease processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

8. Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9. Right to Lodge a Complaint: If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for us is the Berlin Data Protection Authority in Germany.To exercise any of these rights or if you have any questions regarding your rights or our data processing practices, please contact us using the contact information provided in this Privacy Policy.

We are committed to responding to your requests promptly and in accordance with applicable data protection laws.

9. International Data Protection

At Ovom Care, we prioritize the protection and security of all personal data, regardless of where our patients are located. As a company based in Germany, we adhere to the stringent data protection regulations outlined in the General Data Protection Regulation (GDPR) for all data processing activities within the European Union (EU).

Given our patient base extends beyond the EU, including patients in the United Kingdom (UK), we ensure that their data is also handled in compliance with applicable data protection laws. While the UK is no longer part of the EU, it has implemented its own data protection regulations under the UK GDPR, which align closely with the EU GDPR.

For patients located in the UK, we maintain the same high standards of data protection as mandated by the GDPR. This includes robust measures for data security, lawful processing, and respect for individuals' data rights.

When transferring personal data between the EU and the UK, we ensure that appropriate safeguards are in place to protect the data and uphold individuals' rights. These safeguards may include the use of standard contractual clauses approved by the European Commission or other mechanisms recognized under data protection laws.

Our commitment to international data protection extends to all aspects of our data processing activities, from data collection to storage, sharing, and eventual deletion. We continuously monitor regulatory developments to ensure ongoing compliance with data protection laws in all jurisdictions where we operate.

If you have any questions or concerns regarding the international transfer of your personal data or our data protection practices, please don't hesitate to contact us using the details provided in this Privacy Policy. We are committed to addressing your inquiries and maintaining transparency in our data handling processes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated policy on our website. We encourage you to review this policy periodically for any changes.

12. Consent and Contact

By using Ovom, you consent to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services.

Remember to review this policy periodically to stay informed of any changes. Your continued use of Ovom after changes to this policy signifies your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy, please contact us at

Start your journey today

Book your consultation