Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
Fresh Transfer Cycle:If there are no embryos to transfer, the patient will be eligible for a refund of the fresh embryo transfer procedure.
Freeze-All Cycle:If there are no blastocysts to freeze, the patient will receive a refund of the embryo freezing fee.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation During Endometrial Preparation: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation During Endometrial Preparation: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, endometrial preparation cycle, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, endometrial preparation cycle, and embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the endometrial preparation cycle and the embryo transfer.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, excluding the cost of cycle setup and ultrasound tests performed.
Premature Ovulation/No Eggs Collected: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and embryo freezing.
No Blastocysts to Freeze: The patient will receive a refund of the embryo freezing fee.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a refund of the egg retrieval procedure, Ovom Egg Intelligence, and egg freezing.
No Mature Eggs Collected: A partial refund will be issued for the egg freezing process.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Insemination: The patient will be eligible for a refund for sperm collection and preparation, insemination procedure, and HFEA fee (if applicable).
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
At Ovom, we offer the "No Baby, No Fee" refund policy for eligible IVF treatments, ensuring financial reassurance during your fertility journey.
Key Terms:
Eligibility:
- Patients must meet the criteria determined by Ovom's Success Rate Calculator, with a cumulative success rate exceeding 65% for a predefined number of IVF cycles. The number of cycles will always be more than one.
- All required diagnostic tests must be completed prior to treatment.
Payment Terms:
- Patients pay upfront for the agreed number of IVF cycles.
Refund Terms:
- If pregnancy is not achieved after the pre-defined number of cycles, 75% of the core treatment costs will be refunded.
Disclaimers:
- Refund applies strictly to the core IVF treatment costs.
- Patients are responsible for additional costs such as medications, genetic testing, and diagnostics.
- Refund eligibility requires compliance with the agreed treatment plan.
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Updated: Friday 11 September 2026
Ovom Care's Portuguese subsidiary, Ovomcareportugal, Unipessoal, Lda., has been placed into court-supervised insolvency proceedings in Portugal. We recognise this is an extremely difficult situation for patients, and our sympathies are with everyone affected.
The court appointed an Insolvency Administrator to manage the company as part of this process. The decision to cease the clinic's operations was made by the Administrator following that appointment.
The Insolvency Administrator has approved a process, together with Portugal's regulator, the CNPMA, for stored eggs, sperm and embryos to be transferred to AVA Clinic in Lisbon. This transfer was safely carried out by the clinical team of Ovom Care and completed under the Insolvency Administrator's oversight and with the CNPMA's authorisation. The patients' clinical data is currently being securely transferred also.
Ovom Care's German parent company is separately subject to its own insolvency proceedings under German law. Restructuring measures are initiated and a M&A-process is organized.
We will provide further updates as more information becomes available.
